Frequently Asked Questions:
Why Vicentana?
Our Vicentana shoes are handmade, crafted 100% by hand. All their pieces
were conceived, designed, tested, and approved specifically for Vicentana.
Every element that comprises them has the highest quality standards available
in the market.
Is it possible to have aesthetic shoes that are also comfortable?
Both things are possible together. At Vicentana, we combine aesthetics with
well-being. Designs and materials are personally selected, ensuring both
aesthetic care and quality verification. The dimensions of our special, fully
padded insole provide comfort and care for the step in every movement.
How can I place my order?
We invite you to visit this link to follow step by step.
Can I try on Vicentana shoes?
Currently, we do not have a physical store, but you will be able to find and try
on Vicentana at our stands at fairs and tournaments. We will be announcing
dates and cities through our Instagram.
Do you make custom designs?
At the moment, we do not make custom models, but we work with capsule
production. This means that Vicentana designs are exclusive and available until
the stock of each collection runs out.
Do you work with tango companies?
Yes. If you are a company and are interested in working with Vicentana, write
to us at [email protected] with the subject "Tango Company".
How can I know the measurements of my foot?
To measure your foot and determine your size, follow these steps:
1. Place a sheet of paper on the floor.
2. Place your foot on the sheet, ensuring the heel is against the initial edge of
the paper.
3. Mark with a pencil the point where your longest toe reaches.
4. Use a tape measure or ruler to measure the distance from the edge of the
sheet to the mark you made with the pencil.
5. Finally, compare the final measurement with our table measurements to find
out your size.
What are the payment methods?
We offer the following payment methods:
Argentina: Mercado Pago
Alias: vicentana.arg
CVU: 0000003100092098328339
International:
Bank: Bank of America
Account number: 483101345236
Route numbers:
.paper and electronic 021000322
.Wire transfer: 026009593
PayPal: @istangoargentina
Shipping cost
Caba: Free delivery (to coordinate)
National: Soon we will place a shipping calculator.
International: Soon we will place a shipping calculator.
How are shipments made?
In CABA to coordinate.
National by Correo Argentino
International by DHL
Where can I receive my order?
We ship to all Argentina and international destinations.
How long does it take for the order to arrive?
The delivery time will depend on the selected type of shipment. In general, the
delay is between 3 and 7 business days after the order is dispatched.
What are the conditions to make a change?
For the exchange to be carried out, the product must be in the same
conditions in which it was sent. Within its original packaging, without marks
of use on the shoe, especially on soles. Attach order code.
What is the deadline to make a change?
You can request an exchange within 15 days after the purchase is made.
What should I do if the product does not arrive in good condition?
Contact us at [email protected] to solve the problem.
